Conflict resolution and beyond

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This course shows the facilitative way for working through and getting beyond the entrenchment of multi-stakeholder, multi-issue conflict in order to propel organizations and parties forward.

Facilitating Conciliation is a two-day course for people who work with conflict among individuals and groups. While conflict is built into life and is part of the creative process, negotiating from power and fixed positions deepens the divide and expands the problem. People need alternatives to adversarial approaches in disputes. Rather than “managing” or “dealing with” conflict, this course works with the underlying root cause of systemic conflict. People can work together and form solutions even when conflict is built-in, normal and will not go away. Facilitating Conciliation works in all these situations.

Learn how to:

  • Diagnose and understand conflict.
  • Surface all the background information.
  • Find the central core of the conflict.
  • Use the seven phases of conciliation.
  • Use practical tools to move everyone ahead.
  • Design solutions for complex situations.

In-person public courses are held in downtown Toronto at 401 Richmond St. West, Suite 409 from 9 am until 5 pm ET. Provincial and municipal public health guidelines are followed and classroom sizes are limited to 14 people. 


  • An understanding of types and levels of conflict, and interventions.
  • Methods and skills for discussion and dialogue.
  • Methods and skills for problem solving.
  • A proven way to proceed, regardless of the conflict.
  • Tips, tools and practical applications for use.

You are encouraged to bring difficult conflict situations that you are part of or are trying to facilitate a resolution. We will try to incorporate these into the course, to understand the nature of conflict, or to consider approaches, or illustrate the use of tools.

10:00 am - 12:30 pm and 2:00 pm - 4:30 pm


Who is it For?

Key Methods Taught


Unavailable at this time.